The difference a customer being able to answer makes
One distinction. A message sent from a system nobody can reply to, against one that starts a conversation you will see.
Watch
What it does
What changes
A reply has somewhere to land
The customer answers the message they received, and it arrives on their record rather than bouncing off a no-reply number.
Questions get asked, not abandoned
Someone unsure about a time will ask if asking is possible. If it is not, they mostly do nothing instead.
The reminder becomes a conversation
A confirmation that can be answered turns into a rescheduling, which is the difference between a gap in your day and a job.
How it works
How it goes
- Send from your business number rather than an unmonitored one.
- The customer replies to the message as they would to a person.
- It lands in the inbox on their record, marked unread.
- You answer it, or the AI does within the limits you set.
Worth knowing
Worth knowing
- Replies you can receive are replies you must answer. A two-way number nobody watches is worse than a one-way one.
- Some will reply to a reminder at midnight. That is the reason the AI exists, and the reason to set its limits.
- It will not stop people ringing. Some customers will always prefer the phone.
Related
Related
Two-way texting
What else texting does here: reminders, follow-ups, campaigns.
Replying from the thread
Where the reply lands, and what you see when it does.
Unified inbox
Everything else arriving beside these texts.
Check your number replies
Log in and text yourself from a contact record. Reply to it and see where your answer lands.