What an eleven o'clock message gets before morning
One gap, narrowly. The hours between the last message of the evening and the first of the morning, and what happens in them.
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What it does
What changes overnight
They get an answer, not silence
A question asked at eleven is answered at eleven. Check the timestamps on any overnight thread to see the gap between the two.
A slot can be taken before morning
If the answer is a booking, the AI offers what your calendar has free. You wake up to an appointment rather than a question.
The hard ones wait, flagged
Anything outside what it was told to answer is held and marked, so the top of your inbox at seven is the thing that needs you.
How it works
How the night goes
- The message arrives after you have stopped for the day.
- The AI answers it within the instructions you wrote.
- It books, or it flags and stops, depending on what was asked.
- You open the inbox in the morning and start with the flagged ones.
Worth knowing
Worth knowing
- Answering at midnight sets an expectation. Some customers will assume a person is up, and be annoyed to find out otherwise.
- A bad instruction runs all night unsupervised. That is eight hours of the same wrong answer before anyone reads it.
- It does not replace being open. Someone who wanted to speak to a person still wanted that at eleven.
Related
Related
Conversation AI
What it does the rest of the time, and where it hands over.
AI replies in the thread
How to spot its replies and take a thread back.
Unified inbox
Where the overnight messages are waiting in the morning.
Check last night
Log in and read what came in after you stopped yesterday. That is the gap, measured.