AI that answers your texts, and knows when to stop
What the AI does on a text thread — answer, qualify, book — and the handover point where it steps back and the conversation becomes yours.
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What it does
What it does
It answers on any text channel
SMS, Messenger, WhatsApp, site chat. The same instructions serve all of them, so a customer gets one answer whichever way they wrote.
It qualifies before it books
It asks the questions you set, and only offers a slot once they are answered. You can read the questions back in the thread.
It hands over on your terms
You set what triggers a handover — a price question, a complaint, a phrase. When it fires, the AI stops and the thread is flagged for you.
How it works
How it works
- Write the questions it must ask before offering an appointment.
- Name the handover triggers: the subjects it must not answer alone.
- Switch it on for one channel. New messages get a reply straight away.
- Take a flagged thread back whenever you like. Your reply stops the AI on that conversation.
Worth knowing
Worth knowing
- A customer who wants a price for an unusual job needs you, not this. Handover triggers exist because the AI has a ceiling.
- It works from your instructions, so vague instructions produce vague replies. Writing them well is an hour's work, not a click.
- Read the first fortnight of threads. That is where you find the questions you never thought to answer.
Related
Related
AI replies in the thread
How to tell an AI reply from yours, and how to take over.
Answers outside working hours
What the overnight gap looks like with this switched on.
Unified inbox
The inbox these threads arrive in, and the channels feeding it.
Write its questions first
Log in, open the AI settings, and write the questions it must ask before it offers anyone a slot.