Every route a review request can take to a customer
The mechanics of the ask, end to end. Which channels a request goes out on, what decides the moment it sends, and what happens when the review lands.
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What it does
How the ask reaches them
Four routes, not one
Email, text, WhatsApp, or a QR code you hold up at the door. The right one depends on how you already talk to that customer.
The moment is a trigger, not a mood
Job closed, invoice paid, appointment finished. You pick the event once, and every customer after that gets asked at the same point.
Replies come back drafted
A review that arrives gets a suggested response you can edit and post, so answering is a minute rather than an afternoon's dread.
How it works
Setting the ask up
- Connect the profiles you want reviews on, Google first.
- Choose the trigger: the moment in your work that means done.
- Pick the channel per customer type, and print the QR code for in person.
- Add the widget to your site so the reviews show where buyers look.
Worth knowing
Worth knowing
- Asking too early gets you a review of your quote rather than your work. The trigger matters more than the wording.
- A QR code only works if somebody holds it up. That part is a habit, not a setting.
- Drafted replies read as drafted if you post them untouched. Change a line so it sounds like a person.
Related
Related
Reputation management
The whole loop: ask, receive, reply.
Reviews in one place
Where the reviews land once the asking works.
Workflow automation
The trigger mechanics behind the moment it sends.
Pick the trigger
Log in and choose the single moment in your work that means finished. Send the ask from there.