Google and Facebook side by side, with one reply box
The inbox itself. What the list shows, how the two sources sit together, and where you write the reply without opening either platform.
Watch
What it does
What is on the screen
Both sources in one list
Google and Facebook reviews arrive in the same column, newest first, with the source marked on each so you know where it is public.
The reply box is right there
You write the answer under the review and it posts back to the platform it came from. No second login, no copy and paste.
The rating is on the row
You can read down for the low ones without opening anything, which is the only sort order that matters on a bad week.
How it works
Working the list
- Open the reviews screen. Everything connected is in one list.
- Sort or scan for the low ratings first.
- Write the reply underneath and post it back to the source.
- Leave the good ones a short answer too. They are the ones buyers read.
Worth knowing
Worth knowing
- It shows the profiles you connected. A review on a site you never linked is one you will still miss.
- Platforms control publishing and can delay a reply appearing. What you post here is not always live immediately.
- Seeing them all at once makes a bad week look worse. That is accurate, and it is still uncomfortable.
Related
Related
Reputation management
The loop this list sits in the middle of.
How review requests get sent
Filling this list in the first place.
Workflow automation
Raising a task the moment a low rating lands.
Answer the lowest one
Log in, open the reviews list, and reply to your lowest rating before you touch anything else.