A missed call becomes a text, a link and a reply
The mechanism end to end: the text that goes out when you cannot pick up, the booking link inside it, and the AI that answers if they write back.
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What it does
What it does
The text goes out on its own
A call you do not answer sends a message from your business number. Check the thread on the caller's record for the timestamp.
It carries a way to book
The message includes your booking link, so the caller can take a slot instead of trying you again later.
A reply gets answered
If they write back, Conversation AI answers within your instructions, and the whole exchange sits on their contact record.
How it works
How it works
- Write the message. Say who you are and that you will call back.
- Add your booking link so there is something to do besides wait.
- The call comes in, goes unanswered, and the text sends itself.
- Their reply lands in the inbox, where you or the AI takes it from there.
Worth knowing
Worth knowing
- It only works on numbers held in the software. A call to your personal mobile is one nothing can see or answer.
- A landline caller gets a text that never arrives. It is worth saying so in your voicemail greeting.
- The text buys you time. It does not do the callback, and a customer who wanted a person still wants one.
Related
Related
The sixty seconds after a missed call
The same sequence with the timings, step by step.
Every caller hears back
What this looks like from the caller's side of the phone.
Two-way texting
The thread the reply lands in, and how texting works generally.
Write the message it sends
Log in, open the missed-call settings, and write the text in the words you would use on the phone.