An AI employee, and the line you draw around it
What the AI employee is set up to handle, and what it is not allowed to decide. The boundary is something you write, not something it works out.
Watch
What it does
What it does
You write the job description
It answers with what you told it, in the words you gave it. Change the instructions and the next reply changes with them.
It works the hours you do not
A message at two in the morning gets a reply at two in the morning. Check any overnight thread for the timestamps.
Its authority is set, not assumed
Booking a slot, asking a qualifying question, sending a follow-up — each is switched on by you. What you leave off, it will not do.
How it works
How it works
- Write what it handles: which questions, which channels, which hours.
- Set the limit: what it may book, what it must pass to you instead.
- Turn it on for one channel first and read what it sends for a week.
- Widen it when the replies are ones you would have sent yourself.
Worth knowing
Worth knowing
- It answers from what you wrote. A question you never anticipated gets a general answer, and general answers are the ones customers notice.
- It is not a substitute for knowing your trade. It books and qualifies; it does not quote a job it has never seen.
- Left unread, it will repeat a bad instruction all week. This needs checking, especially in the first month.
Related
Related
What the AI employee covers
The full list of jobs it can be given, each one named.
The AI employee while you are out
What one unattended shift looks like, from first message to morning.
Conversation AI
The text half of the job, in more detail.
Set its limits first
Log in, open the AI settings, and write down what it may decide before you turn it on.