One call ends, the next begins: the dialler queue
What the power dialer changes is the gap. A queue of people to ring, dialled one after another, with no pause to find the next number.
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What it does
What it does
The next call starts on its own
You hang up and it dials. The minute normally spent finding the next number and typing it is gone.
The queue comes from your contacts
You build it from a filter or a list already in the software, so nobody works from a printed sheet.
Every call lands on the record
The outcome, the notes and the recording attach to the contact, so the next person to ring them can see what happened.
How it works
How it works
- Build the list: the segment of people worth ringing today.
- Start the queue. It dials the first number for you.
- Log the outcome when the call ends and the next one begins.
- Stop when the list is done, or leave the rest in the queue for tomorrow.
Worth knowing
Worth knowing
- It makes bad calling faster, not better. A weak list dialled quickly is still a weak list.
- Back-to-back calling is tiring in a way that stop-start calling is not. An hour at a time is plenty.
- Rules on cold calling apply to you, not to the software. Check who you are allowed to ring before you build the list.
Related
Related
The dialer queue
Building the queue and reading the numbers afterwards.
Contact management
The records the queue is built from, and what lands back on them.
Call tracking and recording
Recording and attribution on the calls coming the other way.
Build a queue of twenty
Log in, filter twenty contacts worth a call, and work the queue in one sitting.